- Shipping Fees
- Order Processing
- Shipment Processing
- Shipment Status
- All shipping charges include handling, order processing, item selection, packaging and transportation of items.
- Due to remote location shipping or other unforeseen circumstances, additional shipping charges may apply to some orders. We will contact you within 2 business days if there are any additional shipping charges necessary for your order.
- The purchase price of orders to shipping destinations outside the USA and the EU does not necessarily include duties or additional fees associated with customs clearance. If you have any questions, please contact firstname.lastname@example.org. We will do our best to assist you. We currently cannot guarantee which fees your shipping country may raise on import. Please consult with us or your local authorities for more information if you have questions.
For orders placed before 12pm (noon) US Pacific Time on business days, we do our best to process and ship them within the same day, provided there are no order issues pending your response. Orders placed beyond this time or during weekends and holidays are processed on the next business day. (Please note that orders are not processed or shipped on Saturdays, Sundays or Dutch public holidays.).
Most orders are processed and ready for shipping within 1-2 business days, while some orders may take additional time. If there are any issues with your order that would cause delay, you will be notified as soon as possible. Possible delays may include:
- Incorrect Address
- Inaccurate or Incomplete Payment Information
During high-volume holiday seasons, please allow up to 3 business days for order processing.
Orders ship from our distribution partners in the US. We work with well-known shipping partners to provide the best, most reliable shipping options for you. Because we individually review the delivery service for each and every order to provide you the quickest, most convenient solution, items that are ordered together may not necessarily be shipped together.
The estimated delivery times do not include order processing time and customs clearance time, and are generally expressed in working days. Your tracking information will be updated as your order gets closer to its destination.
While we will do all we can to ensure your order is delivered on time, Arc cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Additionally, significant challenges due to increased eCommerce volume or other restrictions may extend shipping time in some circumstances.
You will receive an email shipment notification as your order ships. It includes tracking information with which you can follow the delivery of the package. If you have not received this notification from us, please contact us for more information, and we’ll help you track your item.
If the tracking status shows the package as delivered, and you have not received it, please wait 36 hours before contacting us to investigate. In rare cases, packages may be marked delivered up to 36 hours prior to arrival. After 36 hours, we are happy to help open an investigation with the delivery service.
If you notice in shipment tracking your shipment does not seem to progress for longer than 15 days, please contact us, so we can start a shipment inquiry with the shipment provider and help resolve the situation as soon as possible
Have more questions? You may find answers on our Returns Policy or FAQ pages.