Arc Pulse
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- Shipping Fees
- Order Processing
- Shipment Processing
- Shipment Status
SHIPPING FEES
- All shipping charges include handling, order processing, item selection, packaging and transportation of items.
- Due to remote location shipping or other unforeseen circumstances, additional shipping charges may apply to some orders. We will contact you within 2 business days if there are any additional shipping charges necessary for your order.
- The purchase price of orders to shipping destinations outside the USA and the EU does not necessarily include duties or additional fees associated with customs clearance. If you have any questions, please contact support@arc.enterprises. We will do our best to assist you. We currently cannot guarantee which fees your shipping country may raise on import. Please consult with us or your local authorities for more information if you have questions.
ORDER PROCESSING
Most orders are processed and ready for shipping within 1-2 business days, while some orders may take additional time. If there are any issues with your order that would cause delay, you will be notified as soon as possible. Possible delays may include:
- Incorrect Address
- Inaccurate or Incomplete Payment Information
During high-volume holiday seasons, please allow up to 3 business days for order processing.
For orders placed before 12pm (noon) US Pacific Time on business days, we do our best to process and ship them within the same day, provided there are no order issues pending your response. Orders placed beyond this time or during weekends and holidays are processed on the next business day. (Please note that orders are not processed or shipped on Saturdays, Sundays or Dutch and US public holidays.).
SHIPMENT PROCESSING
Orders ship from our distribution partners in the US. We work with well-known shipping partners to provide the best, most reliable shipping options for you. Because we individually review the delivery service for each and every order to provide you the quickest, most convenient solution, items that are ordered together may not necessarily be shipped together.
The estimated delivery times do not include order processing time and customs clearance time, and are generally expressed in working days. Your tracking information will be updated as your order gets closer to its destination.
While we will do all we can to ensure your order is delivered on time, Arc cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Additionally, significant challenges due to increased eCommerce volume or other restrictions may extend shipping time in some circumstances.
SHIPMENT STATUS
You will receive an email shipment notification as your order ships. It includes tracking information with which you can follow the delivery of the package. If you have not received this notification from us, please contact us for more information, and we’ll help you track your item.
If the tracking status shows the package as delivered, and you have not received it, please wait 36 hours before contacting us to investigate. In rare cases, packages may be marked delivered up to 36 hours prior to arrival. After 36 hours, we are happy to help open an investigation with the delivery service.
If you notice in shipment tracking your shipment does not seem to progress for longer than 15 days, please contact us, so we can start a shipment inquiry with the shipment provider and help resolve the situation as soon as possible
Have more questions? You may find answers on our Returns Policy or FAQ pages.
Secure Checkout
Secure Payment
Easy Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
1. Return eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@arc.cc. If your return is accepted, we’ll send you instructions on how and where to send your package.
2. Cost of returns
a. Mainland US return shipments are free of charge.
b. For customers from other regions, please note, you will be responsible for all return shipping charges NOT due to damages or issues. We are usually able to provide you with a return label. Otherwise, we strongly recommend that you use a trackable method to mail your return. In this case, the cost of the return shipment will be deducted from your refund amount. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@arc.cc.
3. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if we made a mistake and shipped the wrong item, so that we can evaluate the issue and make it right. Please note that the inspection time for your order must be within 48 hours of reception. We are committed to providing you with an excellent experience. In this case, your return shipment and replacement is likely free of charge.
4. Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are generally not able to exchange items within an order for other items, unless they have the same specifications. For example, if you accidentally ordered the wrong product, we will help you return your order, so you can place a new order for the right products.
6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to (and only to) your original payment method.
Enhance your phone safety and elevate your style with a statement accessory.
Materials
Aluminum 7075-T6 with high-end anti-scratch coatings.
Technical
Unique, adhesive-free, slide-on fit.
Ensuring unmatched durability through rigorous 10ft drop tests.
360-degree protection from every angle.
Shock propagation technology
An outer aerospace-grade metal shell and inner custom-engineered elastomer provide a secure friction-fit lock.
Our Arc Pulse phone cases feature a unique pressure-fitting mechanism that securely locks the metal shell and elastomer inlay without the need for glue. This method enhances durability and makes the case fully recyclable, aligning with our commitment to sustainability.
Carbon-Neutral Shipping
We take responsibility for our environmental footprint, ensuring every Arc Pulse case is shipped to you in a carbon-neutral manner.
Reducing Tech Waste
When you choose an Arc Pulse case, you're not just protecting your phone—you're also contributing to a cycle of less waste. Our durable design minimizes the need for frequent phone repairs, reducing the demand for spare parts. Furthermore, by extending the lifespan of your device, you're less likely to replace it prematurely, decreasing electronic waste.
With Arc Pulse, you don't just get a phone case; you get to be part of a solution for a more sustainable future.
How will Arc Pulse Protect my phone?
Arc Pulse features protection where it matters. The design extends at the sides, over the front, back, and camera module protecting the vulnerable phone spots.
On impacts, the metal shell distributes the shock onto Arc Impact (the inner elastomer) which absorbs the shock.
How long does Arc Pulse last?
Arc Pulse is built to last you as long as your phone. Of course, this may vary depending on your use, but we've heard from many of our customers that their Arc Pulse is still keeping their iPhone safe after 2+ years.
How is Arc Pulse made?
Each Arc Pulse is precision-machined. This means, your Arc Pulse is CNC-machined from a solid block of aerospace-grade metal and then equipped with a shock-absorbing elastomer.
We regularly inspect our production facilities to ensure 100% compliance with our safety, quality, and ethics standards. As a European brand, this is an important commitment for us.
Arc Pulse
World's most
revolutionary phone case.
Ground-breaking design.
Feel your phone like it is meant to be. Protection where it matters.
Ground-breaking design.
Feel your phone like it is meant to be. Protection where it matters.
“The best bumper phone case”
Seamless experience.
Attaches and detaches like magic with Arc Pulse's slide-on fit.
“The best bumper phone case”
Forged for strength.
Arc Pulse Titanium is forged from a single block of Aerospace Grade 5 Titanium for proven durability through rigorous 10ft drop tests.
Extraordinary protection.
Dual-layer protection. Precision CNC-machined aerospace grade metals & custom engineered shock absorption with Arc Impact.
Extraordinary protection.
Coated with our Onyx Black Tungsten Carbide, a material typically used in the construction of armor-piercing tank rounds, for maximum anti-scratch preservation.