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FAQs

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Product

Explore a vibrant palette of finishes across our case models, featuring universal options of Matte Black, Mirror Polish Silver, and Mirror Polish Gold. Exclusive to the 15 Pro and Pro Max models, delve into additional finishes of Deep Blue and Titan Grey.

In the near future, look forward to new, limited-edition finishes. These special releases will give you access to unique, carefully crafted colors you won’t find in our regular lineup.

Last updated on 16/10/2023

We provide cases for iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 13 Pro, iPhone 13 Pro Max, Samsung S22, and Samsung S23.

Last updated on 16/10/2023

The Arc Pulse's unique form factor actually decreases the build-up of heat common for normal phone cases. This not just increases performance but also your battery life.

Last updated on 16/10/2023

In general, Arc Pulse is compatible with a wide range of screen protectors. However, for optimal fit and performance, we highly recommend Arc Shield. This screen protector is specifically designed to seamlessly integrate with the Arc Pulse phone case, ensuring maximum protection and functionality.

Last updated on 16/10/2023

Arc Pulse Compatibility Note: While compatible with many, Arc Pulse may not work with all MagSafe accessories.

Key Exceptions: Accessories requiring full contact with the entire backside of the iPhone. MagSafe wallets are only compatible with Arc Pulse for Apple's Pro Max series devices.

Last updated on 16/10/2023

The Arc Pulse features two layers. The outer aerospace-grade metal shell distributes the force of an impact, while the inner custom-engineered elastomer layer absorbs the shock - keeping your phone safe in style. We only use the best quality metals for our products. Your Arc Pulse features grade 7 Aluminum.

Last updated on 16/10/2023

Unfortunately, Arc Pulse models that are not listed on our website or are marked as 'Sold Out' are currently unavailable.

To stay informed about product restocks or new additions to our lineup, we highly recommend subscribing to our newsletter. By doing so, you'll receive timely updates and be among the first to know when a product becomes available.

Last updated on 16/10/2023

We can not recommend using Arc Pulse with different phone models as we cannot ensure the perfect fit and protection.

Last updated on 16/10/2023

Payment

Your personal and financial data is securely transmitted via SSL encryption, accessible only to our payment system. Arc prioritizes data confidentiality and does not share it with unauthorized third parties. For more details, please refer to our privacy policy.

Last updated on 16/10/2023

To request an invoice for your recent purchase, please don't hesitate to reach out to our dedicated support team at support@arc.cc.

Once your request is received, we'll promptly generate and send your invoice to you.

Last updated on 16/10/2023

Should you experience any difficulties while placing your order online, please reach out to our customer support team via email.

Last updated on 16/10/2023

Your order confirmation is sent out to you by email. If you are unable to locate the email in your inbox, please check your spam folder as well.

Last updated on 16/10/2023

Normally a refund is issued in 3-5 days but this can vary as it depends on your bank’s policy.

Last updated on 16/10/2023

Order

Thinking about a return? We're here to help. Get in touch with our Customer Support team, and we'll walk you through each step. We value your input and would love to understand your reasons for returning an item — your insights help us get better.

At this time, we are pleased to offer complimentary returns for our customers in the US. Customers from other regions will need to bear return shipping costs and are advised to use a tracked service.

All returns require prior approval from our team; unapproved returns may not be processed. For phone cases, we ask that they be returned in perfect condition, with all original packaging components (such as tags, protective films, and the original box) included.

We reserve the right to refuse a full refund if the product has been used, damaged, or tampered with in any way, unless it's defective. Please be assured, this policy does not affect your statutory rights.

Last updated on 16/10/2023

If you need to cancel your order, please contact us immediately and provide your reason for cancellation; this feedback is valuable to us. Our order system is designed for fast processing and shipment, so we can't promise to halt an order that's already been made, even if it hasn't been shipped yet. However, we'll do our best to accommodate your request, and if we can't, we'll assist you with our Returns procedure.

Last updated on 16/10/2023

The delivery time for your order depends on your location.

For orders within the United States, you can generally expect your items to arrive within 7 days. For international orders, our experience indicates that it may take approximately 20 days for your package to reach you.

If your order has not arrived within these time frames, we understand how concerning that can be. We consider an order to be lost if it has been 20 days without any updates on the tracking link provided to you. In such cases, please reach out to our customer support team for immediate assistance.

Last updated on 16/10/2023

Arc Pulse comes with a 2-year warranty. It primarily covers defects and malfunctions resulting from manufacturing errors. It does not extend to damages caused by the customer, such as drops, scratches, bumps, or any other forms of user-inflicted damage.

Last updated on 16/10/2023

Order processing

Most orders are processed within 1-3 business days.

Shipping

Many free and fast shipping options depending on your region and cart value. Learn more at checkout or visit our shipping policy.

Returns

Your satisfaction is our priority. 14-day return window. Visit our refund policy.