Frequently Asked Questions
Explore a vibrant palette of finishes across our case models, featuring Matte Black, Polished Silver, Graphite, Rose Bronze, and Polished Gold, plus Aurora Blue—a living finish that develops an iridescent patina with use—and Onyx Black Titanium (Grade 5). Availability may vary by device.
In the near future, look forward to new, limited-edition finishes. These special releases will give you access to unique, carefully crafted colors you won’t find in our regular lineup. Like the Arc × Lisa – Alter Ego Limited Editions: Black Edition and Red Edition, offered for iPhone 16 Pro/Pro Max and 15 Pro/Pro Max in limited quantities.
Last updated on 26/08/2025
We provide cases for various device brands and models:
Apple
AirPods Pro 1/2, iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16 Plus, iPhone 16, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 13 Pro Max, iPhone 13 Pro.
Samsung
Samsung S25 Ultra, Samsung S24 Ultra, Samsung S23 Ultra, Samsung S22 Ultra.
Google
Google Pixel 10 Pro XL, Google Pixel 10 Pro, Google Pixel 10, Google Pixel 9 Pro XL, Google Pixel 9 Pro, Google Pixel 9.
Nothing
Nothing Phone (3)
Last updated on 26/08/2025
The Arc Pulse's unique form factor actually decreases the build-up of heat common for normal phone cases. This not just increases performance but also your battery life.
Last updated on 26/08/2025
In general, Arc Pulse is compatible with a wide range of screen protectors. However, for optimal fit and performance, we highly recommend Arc Shield. This screen protector is specifically designed to seamlessly integrate with the Arc Pulse phone case, ensuring maximum protection and functionality.
Last updated on 26/08/2025
Arc Pulse Compatibility Note: While compatible with many, Arc Pulse may not work with all MagSafe accessories.
Key Exceptions: Accessories requiring full contact with the entire backside of the iPhone. MagSafe wallets are only compatible with Arc Pulse for Apple's Pro Max series devices.
Last updated on 26/08/2025
The Arc Pulse features two layers. The outer aerospace-grade metal shell distributes the force of an impact, while the inner custom-engineered elastomer layer absorbs the shock - keeping your phone safe in style. We only use the best quality metals for our products. Your Arc Pulse features grade 7 Aluminum.
Last updated on 26/08/2025
Unfortunately, Arc Pulse models that are not listed on our website or are marked as 'Sold Out' are currently unavailable.
To stay informed about product restocks or new additions to our lineup, we highly recommend subscribing to our newsletter. By doing so, you'll receive timely updates and be among the first to know when a product becomes available.
Last updated on 26/08/2025
We can not recommend using Arc Pulse with different phone models as we cannot ensure the perfect fit and protection.
Last updated on 26/08/2025
Your personal and financial data is securely transmitted via SSL encryption, accessible only to our payment system. Arc prioritizes data confidentiality and does not share it with unauthorized third parties. For more details, please refer to our privacy policy.
Last updated on 26/08/2025
To request an invoice for your recent purchase, please don't hesitate to reach out to our dedicated support team at support@arc.cc.
Once your request is received, we'll promptly generate and send your invoice to you.
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Should you experience any difficulties while placing your order online, please reach out to our customer support team via email at support@arc.cc.
Last updated on 26/08/2025
Your order confirmation is sent out to you by email. If you are unable to locate the email in your inbox, please check your spam folder as well.
Last updated on 26/08/2025
Normally a refund is issued in 3-5 days but this can vary as it depends on your bank’s policy.
Last updated on 26/08/2025
Thinking about a return? We're here to help. Get in touch with our Customer Support team, and we'll walk you through each step. We value your input and would love to understand your reasons for returning an item — your insights help us get better.
At this time, we are pleased to offer complimentary returns for our customers in the US. Customers from other regions will need to bear return shipping costs and are advised to use a tracked service.
All returns require prior approval from our team; unapproved returns may not be processed. For phone cases, we ask that they be returned in perfect condition, with all original packaging components (such as tags, protective films, and the original box) included.
We reserve the right to refuse a full refund if the product has been used, damaged, or tampered with in any way, unless it's defective. Please be assured, this policy does not affect your statutory rights.
Last updated on 26/08/2025
If you need to cancel your order, please contact us immediately and provide your reason for cancellation; this feedback is valuable to us.
Our order system is designed for fast processing and shipment, so we can't promise to halt an order that's already been made, even if it hasn't been shipped yet. However, we'll do our best to accommodate your request, and if we can't, we'll assist you with our Returns procedure.
Last updated on 26/08/2025
The delivery time for your order depends on your location.
For orders within the United States, you can generally expect your items to arrive within 7 days. For international orders, our experience indicates that it may take approximately 20 days for your package to reach you.
If your order has not arrived within these time frames, we understand how concerning that can be. We consider an order to be lost if it has been 20 days without any updates on the tracking link provided to you. In such cases, please reach out to our customer support team for immediate assistance.
Last updated on 26/08/2025
Arc Pulse comes with a 2-year warranty. It primarily covers defects and malfunctions resulting from manufacturing errors. It does not extend to damages caused by the customer, such as drops, scratches, bumps, or any other forms of user-inflicted damage.
Last updated on 26/08/2025
